Visitor Service Aides

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visitor service aides

The Art Museum is currently not accepting any Visitor Service Aides applications

 

Work directly with visitors to ensure they feel welcome, informed about the collections and programs, and have an overall positive experience at the Art Museum. Visitor Service Aides work closely with Visitor Services staff to help meet Art Museum attendance, membership, and other goals. Training is required.

 

Visitor Service Aides assist visitors in a variety of roles, including greeter, working at the Visitor and Member service desks, and helping with off-site events. Once selected, Visitor Service Aides can be trained in all areas or can choose a specific position.

 

Greeter Duties

  • Welcome visitors to the Art Museum when they enter the front lobby
  • Direct visitors to the appropriate service desk
  • Encourage visitors who are leaving to return, often suggesting a particular exhibition or program for them to consider attending.

 

Service Desk Duties

  • Welcome visitors to the Art Museum when they approach the desk
  • Assist the Visitor Services staff members with answering visitor questions, handing out maps and other publications, informing visitors about special exhibitions and programs.
  • Direct visitors to various areas of the Art Museum, including the restrooms, special exhibitions, galleries, library, and Terrace Café.
  • Occasionally assisting staff with hands-on projects, including mailings and folding maps and brochures

 

Outreach/Off-site Events

  • Assist with outreach events outside and indoors. Individual assignments and working conditions vary.
  • Must be able to stand for extended periods of time.

 

Visitor Service Aides attend training sessions and meeting each month from September through May in the mornings. Wednesday evening trainings are also occasionally offered. Social events and lunches before or after the trainings are also offered.

 

Requirements
Dues: $20 annually
Visitor Service Aides must also attend a required number of monthly trainings (calculated on an individual basis), commit to approximately two session of three hours each (six hours total), and sign a Code of Ethics form. After submitting an application, applicants must also complete a phone conversation and informal interview with the Assistant Director of Visitor Relations and a member of the Visitor Service Aide Board before being admitted to the program.

 

For more information, please contact Amy Burke at [email protected] or call (513) 639-2953.