POSITION SUMMARY

The Cincinnati Art Museum has an immediate opening for part-time Visitor Services Assistants (VSA) in the Visitor Services Department Wednesday-Friday 10:45am-4:45pm.

VSAs will greet visitors and tour groups, sell tickets, memberships and coffee, answer telephones, balance daily deposits, and stay current on museum events. This role is responsible for ensuring visitors are alerted to all the tools needed for a successful visit. The VSA is also responsible for keeping CAM goals and priorities in mind when welcoming visitors to the museum.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Working under the direction of the Visitor Services Coordinator (VSC), duties include, but are not limited to, the following:

• Demonstrate an ability to engage with all guests from a wide range of backgrounds, providing the highest quality customer service.
• Ensure each visitor or group feels welcomed and receives a cheerful and warm greeting from Visitor Services immediately upon entering CAM.
• Ensure the lobbies and coatrooms are clean and orderly.
• Answer a wide variety of visitors’ questions in person and over the phone. Responsible for balancing receiving visitors at the desk and over the phone.
• Demonstrate an ability to deal with customer feedback with grace and professionalism. Assist in de-escalating visitor matters.
• Play an active role in reaching CAM strategic goals through promotion of all art engagement opportunities and encouraging return visits.
• Play an active role in reaching CAM financial goals through promotion of the coffee bar, café, paid programming, membership, exhibition tickets, etc.
• Ensure back-of-house activities are operated with excellence and attention to detail with team goals in mind.
• Ensure integrity of daily balancing and handling of all payments, as well as maintaining the confidentiality of all sensitive information. Conducting member sales and renewals with special attention to correct data entry.
• Support the VSC with onboarding, training, and skill development of new team members.
• Manage assigned projects in a timely manner with attention to detail while prioritizing the visitor experience. Assist other departments with projects as needed.
• Other duties as assigned.

REQUIREMENTS

• High school diploma or equivalent education required.
• Excellent customer service and communication skills are a must.
• Candidate must be dependable and work well with the public.
• Ability to read, examine, and interpret general business documents, effectively communicate with visitors in person and on phone calls, and present information and respond to questions from visitors.
• Good computer and writing skills are necessary.

BENEFITS & COMP

• Hourly Pay Rate: $14.25 with a commission incentive of $2.50 per membership sold
• Employee Assistance Program
• Family-level museum membership
• Discounts in museum gift shop and café
• Professional development opportunities

TO APPLY

Apply for Visitor Services Assistant – PT using the link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=347b7c9b-5aac-4d96-ab81-3b32a60f7052&ccId=19000101_000001&jobId=578880&lang=en_US&source=CC2

Position open until filled. No phone calls please.

The Cincinnati Art Museum is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.

The Cincinnati Art Museum has an immediate opening for a part-time Line Cook/Back of House employee in the Terrace Café and museum kitchen. This position will be scheduled for 15-25 hours per week. Evening and weekend availability is required.

POSITION SUMMARY

The Line Cook/Back of House employee will assist the kitchen team in various capacities. Duties will consist of assisting the Chef, Line Cooks, Events & Hospitality Manager, Café Manager, and other kitchen team members with their daily tasks. A successful candidate will play a key role in contributing to our daily customer satisfaction goals.

The Line Cook/Back of House employee will prepare food for the café, cook in the café, cook for catered events, clean and sanitize all dishes, glassware, utensils, and pans; be responsible for maintaining the dish room and dish machine. Assist in cleaning other areas of the café as requested.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

General responsibilities include, but are not limited to:

• Proper operation of dish machines to company and manufacturer specifications.
• Wash and restock all dishes, glassware, utensils, pots, and pans.
• Segregate and remove trash and garbage and place it in designated containers.
• Break down, clean, and sanitize the dish machine at the end of a shift in compliance with ServSafe and other safety standards.
• Transfer supplies and equipment between storage and work areas.
• Assist in event setup as needed.
• Set up and stocking stations with all necessary supplies.
• Answer, report, and follow the Chef or Line Cooks’ instructions.
• Clean up the food stations and take care of leftover food.
• Other duties as assigned.

REQUIREMENTS

• High school graduate or equivalent vocational training certificate required. A flexible schedule and the ability to work evenings and weekends are required.
• A degree in or working towards a degree in culinary arts, hospitality, or restaurant management from an accredited culinary school is highly desired. Previous work in food service is a plus.
• Maintain a positive and professional approach with coworkers and customers.
• Ability to speak and hear.
• Close and distance vision
• Frequently walking with some standing at times, possibly extended distances; ability to bend and climb stairs when necessary.
• Frequently lift/carry up to 25 lbs.
• Ability to reach with hands and arms in any direction and kneel and stoop repeatedly.

BENEFITS & COMP

• Hourly Pay Rate: $15.75
• Employee Assistance Program
• Family-level museum membership
• Discounts in museum gift shop and café
• Professional development opportunities

TO APPLY

Apply for Line Cook/Back of House – PT using the link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=347b7c9b-5aac-4d96-ab81-3b32a60f7052&ccId=19000101_000001&jobId=580274&lang=en_US&source=CC2

The Cincinnati Art Museum is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.

POSITION SUMMARY 

The Cincinnati Art Museum has a full-time opening for a Special Events Coordinator in the Hospitality and Events division. This position works a combination of business hours and evening and weekend hours.

The Special Events Coordinator is responsible for aggressively selling and increasing facility rental revenue for the Cincinnati Art Museum. The Special Events Coordinator is also responsible for assisting in the planning and coordination of both internal and external events while consistently providing excellent customer service to all clients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Working under the direction of the Events & Hospitality Manager, duties include but are not limited to the following:

• Plan and coordinate rental events (internal, external, corporate, social and weddings), working directly with catering, florists, and any other service personnel for an event.
• Supervise the set-up for all events.
• Coordinate the logistics of events with external clients and vendors, internal event managers, and internal/group committee heads and representatives.
• Answer questions and provide rental and event planning information to potential clients in person, over the phone, and by email.
• Schedule and execute facility tours with potential clients as needed. Assist the Chef with tasting demonstrations, planning, and executing menus and alcohol orders for events.
• Assist in the completion of Banquet Event Orders (BEOs) for clients and internal departments involved in event setup.
• Occasionally Captain the events; oversee the event staff and execute the event from start to finish. Set up and tear down events.
• Prepare contracts for clients and coordinate contract details with vendors associated with the event. Coordination of catering for some internal events.
• Design sales kits and promotional information geared toward potential clients.
• Create and issue work orders. Prepare and issue master calendar to entire museum staff.
• Handle all aspects of facility use and rental by internal committees and affiliated groups for internal meetings and events.
• Establish contact and follow-up with all new, returning, and prospective clients interested in planning an event with the CAM in a timely manner. Track and maintain statistical data on events.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• Candidate must have at least one (1) year of event planning or directly related experience.
• Ability to take initiative, be creative, and stay composed under pressure.
• Excellent organizational skills and ability to manage multiple projects.
• Strong computer proficiency, especially with MS Office programs.
• Hospitality and/or event management degree a plus (Associates, Bachelors, Certificates, etc.)

BENEFITS & COMP

• Annual salary: $44,000 - $46,000
• Medical, dental, vision life insurance, 401k retirement planning with company match.
• Robust paid time off (PTO) and 9 paid holidays
• Short-term and long-term disability insurance
• Dependent care leave benefit
• Employee Assistance Program
• Family-level museum membership
• Discounts in museum gift shop and café
• Professional development opportunities

TO APPLY

Apply for Special Events Coordinator using the link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=347b7c9b-5aac-4d96-ab81-3b32a60f7052&ccId=19000101_000001&jobId=580225&lang=en_US&source=CC2

Position open until filled. No phone calls please.

The Cincinnati Art Museum is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish.